Messenger messaging is a powerful tool that allows you to deliver important information to a select group of customers at scale. This is done using a pre-created audience segment .

🔹 Step 1: Go to the “Mail” section

Open the Mail page.

You will be taken to a list of all created emails.
To create a new one, click the green button
➕ ADD A LETTER

🔹 Step 2: Fill out the form

The letter creation page will open.

Fill in the fields:

🟩 Title

Give the letter a descriptive name.
For example: Thank you for your purchase , Activation, Instructions.

🟩 Message text

Insert the newsletter text.
You can use bold, italics, emojis, spoilers—anything to make your message lively and readable.

💡 It's helpful to use emojis, headings, lists, and highlighting, as in the example in the screenshot.

🟩 Attached media (optional)

If necessary, you can add an image, video, or file that users will receive along with the message.

🟩 Audience segment

Select one or more previously created segments .
The message will be sent to all clients who match the segment conditions (stage + tag, etc.).

🟩 Edit/delete rights (optional)

If you want to restrict who can edit or delete a message, specify the appropriate users.

🔹 Step 3: Save the email

Click the SAVE button at the bottom of the form.

The letter will appear in the general list of letters with information:

• Name
• The status of the mailing (e.g. "Completed")
• Number of messages sent

📬 What's next?

The email will be automatically sent to all users in the selected segment. The same users will not be resent unless you create a new email.

💡 Examples of using letters:

• Thank you for registration or purchase
• Motivation for the next step
• Reminder of unfinished action
• Returning a client from being ignored
• Current promotions and bonuses