Send a message is a block designed for creating and using pre-prepared content: text, media files (images and videos), documents, Telegram circles, or voice messages.

General Settings tab, field descriptions:
1) Name - Enter an internal name for the "Send Message" block. This name will be displayed only to you in the block diagram within the MVP system when setting up the business process. By default, the block will be named " Send Message ."

2) State - select one of the states that will be applied to the block:

• Wait - the system pauses the script and waits for the lead's response before proceeding to the next step. Use this mode if you need to get a response from the user before continuing.
• Skip - the script will automatically move to the next block without waiting for a response from the lead.
• Block - stops further interaction with the lead. Use this to block access to a script or end the conversation.
• Manual - the system executes the block action and switches the transaction to manual mode.

3) Simulate typing - select this option if you want to create the impression that a live person is communicating with the lead and is currently typing a message.

Messages tab, field descriptions:

1) Title - Enter an internal name for the prepared message. For example: Welcome Message 1. This name will be used for ease of navigation and customization.

2) Message Delay - Set a delay between subsequent messages. During the delay, all messages from the user will be ignored.

✅Example of use:
You've asked a user to fill out a feedback form or survey, and after completing it, you want to add a pause to simulate the analysis of the received data.

Create a block

Set the wait time to 15 minutes.

Send a message:
Thank you for completing the form! We are reviewing your responses and will contact you soon.

After 15 minutes from this timer, the following message will be sent:
"Done! We've carefully reviewed your responses and have already prepared a customized proposal—here it is."

3) Text - add prepared message text.

4) Pin - pinning a message after sending (in a dialogue with users).

5) Buttons - You can set up buttons that are linked to the message text, or add them to media files (such as images or videos) - even without accompanying text.
Buttons allow the user to interact with a bot or script by performing the desired action when pressed.

An inline keyboard is a set of buttons attached directly to a message or media file.
These buttons are convenient to use for:

• clicking on a link,
• transferring data to the script,

Inline buttons are displayed directly below the message and are not hidden after clicking.

The Reply keyboard is a set of interactive buttons that appear in the input field (below the message line).
They allow the user to select an action from the options provided.
For example:

• when button 1 is pressed, action A is performed,
• when button 2 is pressed, action B is performed,
  and so on, depending on the configured scenario.

Reply keyboard can be:

• one-time - hides after pressing (if the box “Hide the keyboard after pressing” is checked),
• permanent - remains on the screen until manually changed.

A disappearing keyboard is a set of interactive buttons that appear below a message.
Once the user presses any button, the keyboard automatically hides and is no longer displayed.

This keyboard is convenient to use for:

• choosing one action without further prompts,
• confirmation of the decision (e.g. Yes/No),
• implementation of further routing,
• one-time scenarios where re-selection is not required.

The disappearing keyboard helps reduce clutter in the interface and makes interaction with the bot cleaner and more intuitive.

6) Attachments - add media files (photos, videos, mugs, voice messages, documents). You can upload multiple files at once.

To add multiple messages to this block, click the " Add Message " button.

After checking the message, click the “ Save ” button.

Push Notifications tab, field descriptions:

1) Name - Enter the internal name of the prepared push notification. For example: Push1 . This name will be used for ease of navigation and configuration.

2) Push Delay - Set the delay between sending the next push notification. Each subsequent push notification will be sent after the last message in the conversation, with the delay you specify.

3) Text - add prepared message text.

4) Attachments - add media files (photos, videos, mugs, voice messages, documents). You can upload multiple files at once.

To add multiple push notifications to this block, click the " Add Push " button.

Please note: you cannot add a push notification without specifying the text in the Message tab.

After checking the push, click the “ Save ” button.