Send a message is a block designed for creating and using pre-prepared content: text, media files (images and videos), documents, Telegram circles, or voice messages.

General Settings tab, field descriptions:
1) Name - Enter an internal name for the "Send a message" block. This name will be displayed only to you in the block diagram within the MVP system when setting up the business process. By default, the block will be named " Send a message ."

2) State - select one of the states that will be applied to the block:

• Wait - the system pauses the script and waits for the lead's response before proceeding to the next step. Use this mode if you need to get a response from the user before continuing.
• Skip - the script will automatically move to the next block without waiting for a response from the lead.
• Block - stops further interaction with the lead. Use this to block access to a script or end the conversation.
• Manual - the system executes the block action and switches the transaction to manual mode.

3) Simulate typing - select this option to make it seem as though a real person is communicating with the lead and is typing the message right now. Move the slider to set a delay of 1 to 120 seconds before the message is sent.

Messages tab, field descriptions:

1) Title - Enter an internal name for the prepared message. For example: Welcome Message 1. This name will be used for ease of navigation and customization.

2) Message Delay - Set a delay between subsequent messages. During the delay, all messages from the user will be ignored.

✅Example of use:
You've asked a user to fill out a feedback form or survey, and after completing it, you want to add a pause to simulate the analysis of the received data.

Create a block

Set the wait time to 15 minutes.

Send a message:
Thank you for completing the form! We are reviewing your responses and will contact you soon.

After 15 minutes from this timer, the following message will be sent:
"Done! We've carefully reviewed your responses and have already prepared a customized proposal—here it is."

3) Text - add prepared message text.

4) Pin - pinning a message after sending (in a dialogue with users).

5) Send as voice - enter the message text and check this box. The text will be automatically converted into a voice message and sent to the client as a voice message. To use this feature, you must first configure the AI Character voice.

6) Buttons - You can set up buttons that are linked to the message text, or add them to media files (such as images or videos) - even without accompanying text.
Buttons allow the user to interact with a bot or script by performing the desired action when pressed.

An inline keyboard is a set of buttons attached directly to a message or media file.
These buttons are convenient to use for:

• clicking on a link,
• transferring data to the script,

Inline buttons are displayed directly below the message and are not hidden after clicking.

The Reply keyboard is a set of interactive buttons that appear in the input field (below the message line).
They allow the user to select an action from the options provided.
For example:

• when button 1 is pressed, action A is performed,
• when button 2 is pressed, action B is performed,
  and so on, depending on the configured scenario.

Reply keyboard can be:

• one-time - hides after pressing (if the box “Hide the keyboard after pressing” is checked),
• permanent - remains on the screen until manually changed.

A disappearing keyboard is a set of interactive buttons that appear below a message.
Once the user presses any button, the keyboard automatically hides and is no longer displayed.

This keyboard is convenient to use for:

• choosing one action without further prompts,
• confirmation of the decision (e.g. Yes/No),
• implementation of further routing,
• one-time scenarios where re-selection is not required.

The disappearing keyboard helps reduce clutter in the interface and makes interaction with the bot cleaner and more intuitive.

7) Attachments - add media files (photos, videos, mugs, voice messages, documents). You can upload multiple files at once.

To add multiple messages to this block, click the " Add Message " button.

After checking the message, click the “ Save ” button.

Push Notifications tab, field descriptions:

1) Name - Enter the internal name of the prepared push notification. For example: Push1 . This name will be used for ease of navigation and configuration.

2) Push Delay - Set the delay between sending the next push notification. Each subsequent push notification will be sent after the last message in the conversation, with the delay you specify.

3) Text - add prepared message text.

4) Attachments - add media files (photos, videos, mugs, voice messages, documents). You can upload multiple files at once.

To add multiple push notifications to this block, click the " Add Push " button.

Please note: you cannot add a push notification without specifying the text in the Message tab.

After checking the push, click the “ Save ” button.